Solution Savvy Pty Ltd
(ABN: 506 915 545 33)
Solution Savvy Pty Ltd (referred to as we, us or our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, use and disclose personal information when you use our website, engage our services, or interact with us.
1. Personal Information We Collect
Personal information means information or an opinion that identifies, or could reasonably identify, an individual.
We may collect the following types of personal information:
- Full name
- Contact details (email address, phone number, postal address)
- Employment information (business name and job title)
- Payment details (processed securely via third-party providers)
- Preferences, feedback and opinions
- Details of services you have enquired about or received
- Support requests and related communications
- Website usage data including IP address, browser type, device information, location data and browsing behaviour
- Information collected through cookies and tracking technologies
- Information shared via social media platforms where permission is granted
- Any other information you voluntarily provide to us
2. How We Collect Personal Information
We collect personal information in the following ways:
Information You Provide Directly
- Submitting forms on our website
- Contacting us via email or phone
- Requesting quotes, consultations or support
Information Collected Automatically
- When you visit or browse our website
- Through cookies, analytics tools and tracking technologies
Information from Third Parties
- Analytics providers
- Marketing and advertising platforms
(See the Cookies section below for more information.)
3. How We Use Personal Information
We may collect, hold and use personal information to:
- Provide and manage our services
- Assess enquiries and prepare quotes
- Communicate with you about our services
- Manage administration, invoicing and billing
- Improve our website, services and customer experience
- Conduct analytics, research and business development
- Send marketing or promotional communications (where permitted)
- Meet legal and regulatory obligations
- Resolve disputes or complaints
4. Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers such as IT support, hosting providers, email platforms, payment processors and marketing partners
- Our employees, contractors and related entities
- Professional advisers including accountants, consultants and legal advisers
- Business partners or parties involved in a business transfer
- Courts, tribunals, regulators or law enforcement agencies where required by law
Analytics & Advertising Tools
We use Google Analytics and related advertising features such as remarketing and demographic reporting. These tools use cookies and identifiers to collect information about how visitors use our website.
You can manage or opt out of these features via:
- Google Analytics Opt-out tools
- Google Ads settings
- Your device’s advertising preferences
5. Overseas Disclosure
While we primarily store information in Australia, some third-party service providers may process or store personal information overseas. By using our services, you consent to this disclosure.
6. Your Rights and Choices
Providing Personal Information
You are not required to provide personal information; however, doing so may limit our ability to provide certain services.
Information About Others
If you provide personal information about another person, you confirm that you have their consent.
Marketing Communications
You may opt out of marketing communications at any time by:
- Using the unsubscribe link in our emails
- Contacting us directly
Access to Information
You may request access to the personal information we hold about you. In some cases, an administrative fee may apply, or access may be restricted by law.
Correction of Information
If you believe the information we hold is inaccurate or outdated, please contact us and we will take reasonable steps to correct it.
Complaints
If you have a complaint regarding our handling of personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure using appropriate physical, technical and administrative safeguards. However, no method of online transmission is completely secure.
8. Cookies
Our website uses cookies to enhance functionality and user experience. Cookies also enable advertising and remarketing through platforms such as Google and Meta.
You can disable cookies through your browser settings, but doing so may affect website functionality.
9. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact:
Solution Savvy Pty Ltd
📧 Email: sales@solutionsavvy.com.au